What do I do when the portal isn't loading?
This article will help you solve common technical issues that cause a page on the IEX Portal to become stuck, frozen, or unresponsive. It provides a sequence of basic troubleshooting steps to resolve such glitches without needing to contact technical support immediately.
When you're stuck on a page in the IEX Portal, you may follow these steps:
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Update to the latest version of Google Chrome
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Clear Cache
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Click the three dots in the top-right corner and select "History" from the menu.
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On the left-side menu, click on "Clear browsing data".
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It will show you a pop-up where you can select the data you want to clear.
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3. Log out from the IEX Portal and log in.
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Click on your admin icon at the top right of the IEX Portal. A drop-down menu will appear then click on the "Log Out" option.
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Log in back by entering your email and password, or by clicking on "Sign in with Google" or "Sign in with Outlook" depending on your credentials.
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