Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

What do I do when the portal isn't loading?

This article provides a sequence of troubleshooting steps to resolve common technical issues, such as a page on the IEX Portal being stuck, frozen, or unresponsive. Following these steps in order can often solve the problem without needing to contact technical support.

When you're stuck on a page in the IEX Portal, you may follow these steps:

  1. Update Google Chrome to the Latest Version

    1. Ensuring your browser is up-to-date is a crucial first step for resolving display and performance issue

      • Click the three dots in the top-right corner of Chrome.

      • Select Settings.

      • On the left-side menu, click About Chrome.

      • Chrome will automatically check for updates and prompt you to relaunch the browser if a new version is available.

       

  2. Clear Your Browser Cache

    1. Click the three dots in the top-right corner and select History > History.

    2. On the left-side menu, click on "Clear browsing data".

    3. In the pop-up window, select the Advanced tab.

    4. Set the Time range to All time.

    5. Check the box for Cached images and files. You may uncheck other boxes like "Browsing history" if you wish to keep them.

    6. Click the Clear data button.

3. Log Out of the IEX Portal and Log Back In

    1. Click your admin icon in the top-right corner of the IEX Portal.

    2. From the drop-down menu, click the Log Out option.

      Knowledge Base-3

    3. Log back in by entering your email and password, or by clicking Sign in with Google or Sign in with Outlook, depending on your credentials.

Need Help?

If you have any questions or need further assistance, please contact our support team at support@imprintengine.com