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What do I do when the portal isn't loading?

This article will help you solve common technical issues that cause a page on the IEX Portal to become stuck, frozen, or unresponsive. It provides a sequence of basic troubleshooting steps to resolve such glitches without needing to contact technical support immediately.

When you're stuck on a page in the IEX Portal, you may follow these steps:

  1. Update to the latest version of Google Chrome

  2. Clear Cache

    1. Click the three dots in the top-right corner and select "History" from the menu.

    2. On the left-side menu, click on "Clear browsing data".

    3. It will show you a pop-up where you can select the data you want to clear.

3. Log out from the IEX Portal and log in.

    1. Click on your admin icon at the top right of the IEX Portal. A drop-down menu will appear then click on the "Log Out" option. 

      Knowledge Base-3

    2. Log in back by entering your email and password, or by clicking on "Sign in with Google" or "Sign in with Outlook" depending on your credentials.

If you have any further questions, please feel free to contact us at support@imprintengine.com