What do I do when the portal isn't loading and just shows me an endless swirling icon?

When you're stuck on a page in the IEX Platform, you may follow these steps:

1. Update to the latest version of Google Chrome
   

2. Clear Cache

   
   

   1. Click the three lines in the top-right corner and select "History" from the pull-down menu.

      

   2. On the left-side menu, click on "Clear browsing data".

      

   3. It will show you a pop-up where you can select the data you want to clear.

      

3. Log out and log in.

1. 1. Click on your admin icon at the top right of the IEX Platform. A drop-down menu will appear. Click on the "Log Out" option. 

      

   2. Log back in by entering your password or by clicking on "Sign in with Google".

      

If you have any further questions, please feel free to contact us at support@imprintengine.com