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Missing your shipment?

This guide explains how to handle common shipping problems such as customs delays or incorrect delivery addresses.

Customs-related concerns:

  • Please check the email associated with the shipment for any communication from the courier regarding customs clearance.
    • Respond directly to the courier and provide any requested information.
    • If the courier asks for something you're unfamiliar with or requests documentation from the shipper, forward the entire email thread to support@imprintengine.com

Address correction / reroute:

  • If the shipping address is incorrect, please contact support@imprintengine.com and provide the corrected address details and we’ll coordinate the request with the courier.

Need Further Help

If you have any other concerns besides those mentioned above, reach out to support@imprintengine.com with the tracking number/order number and a summary of your concern.