How do I add in additional instructions for my order?

You can add special requests or instructions to your order for our logistics team to review. The method for adding these instructions depends on the type of order you are placing.

For Single Send and Direct Send Orders

On the final page of the checkout process, you will find a section titled Internal Notes on the right side of the screen. Use this field to enter any specific instructions for your items.

Examples of instructions include:

• Specific size or color preferences

• Packaging requests

• Ribbon color or type

• Preferred shipping carrier

• Other special handling requests

For Bulk Send Orders

For Bulk Send orders, all instructions must be entered directly into the Bulk Send Template CSV file.

To add instructions, locate the Internal Notes column in the template (the final column on the far right) and enter the details for each corresponding shipment.

Our logistics team will review all submitted instructions and accommodate them whenever possible.