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Customizing Your Claim Link Portal

The Claim Link is the interface where recipients select their gifts and provide shipping information. To ensure a seamless brand experience, you can customize the portal's visuals and messaging at two distinct levels: Organization (Global) and Campaign (Specific).

Determine whether your changes should apply to all gifts or just a single initiative:

  • Organization-Level: Global settings that serve as your account's "default" look and feel.

  • Campaign-Level: Specific overrides used for unique events, holidays, or department-specific sends.

     

1. Organization-Level Customization (Global)

These settings create a consistent brand foundation for every campaign your organization launches.

How to update: Global settings are managed by our team. To request changes, please contact your Brand Manager (BM).

What can be customized?

  • Visuals:

    • Banner Color: Sets the default color for the top banner on all pages.

    • Button Color: Sets the default color for all clickable buttons.

66

  • Page Text (Title and Body):Knowledge Base-Aug-04-2025-10-26-20-5638-PM

    • Pick your gift page: The initial storefront of gift options.68

    •  MSKU Page (pick your item): The page shown when a recipient selects a specific item that has variants (e.g., size or color).70

    • Shipping Page (address collection): The final address collection form.71

2. Campaign-Level Customization 

For special events, holidays, or unique initiatives, you can override the organization's default settings. These changes are made during Step 3 of the campaign creation process and affect only that specific campaign.

What can be customized at the Campaign level?

  • Logo: Replace your standard logo with an event-specific one 
  • Company Name: Change the displayed name to a specific department or event name (e.g., "Marketing Department" or "2025 President's Club").
  • Box Image: Swap the default box icon for a custom graphic.
  • Knowledge Base (1)-3-1Visuals:
    • Banner Color: Overrides the organization's default banner color.
    • Button Color: Overrides the organization's default button color.
  • Page Text (Title and Body):
    • MSKU Page (Pick Your Item)
    • Shipping Page (Address Collection)

The Pick Your Gift Page text can only be modified at the Organization Level.

⭐ Pro Tip: 

You can use dynamic Tags to automatically pull recipient or sender information into your page titles and body text.

  • Example: Typing Hi [Recipient First Name]! will display as Hi Jane! for the recipient.

  • Available Tags: Recipient Name, Company Name, and Sender Name.

    Recipient email customization

    To provide a cohesive experience from the initial invitation to the final claim, we can brand your automated recipient emails.

    • Main Color: Sets the primary text color.

    • Accent Color: Sets the color for buttons and links within the email.

    Summary: Organization vs. Campaign Customization

     

    Feature

    Organization Level    (Global Default)

    		 Campaign Level      (Specific Override)
    Who Configures It? Your Brand Manager (BM) You (during campaign setup)
    Logo No ✓
    Company Name No ✓
    Box Image No ✓
    Banner & Button Colors ✓ ✓ (Overrides the default)
    Text: Pick Your Gift Page ✓ No
    Text: MSKU & Shipping Pages ✓ ✓ (Overrides the default)

     

    For any questions or assistance, please contact our support team at support@imprintengine.com.